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Quickly find answers to your questions in our rich and search-friendly Help Center.

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Get human support online through our Chat, available from 7am to 5pm (Houston Time Zone).

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Headquarters

Intratec Solutions, LLC
21750 Hardy Oak Blvd, Suite 104
San Antonio, TX 78258
Other Locations

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We encourage you to fill our Contact Form - queries sent via email take longer to be answered

Frequently Asked Questions

What is Intratec phone number?

As a global e-commerce business which highly values transparency, Intratec provides plenty information about all its offerings in its website: thorough descriptions an brochures, full samples, previews, and methodologies adopted.

Nevertheless, we understand our customers may have specific questions, and we developed a standardized method of answering them, which involves communicating only in written form. Written communication leaves less room for misunderstandings and ensures a transparent and auditable relationship between our team and the customer. So, in this context, we do not provide support via telephone.

But rest assured that we have a rich, search-friendly Help Center, as well a dedicated team able to support you via Chat or answer or questions sent via Contact Form

For more details on Intratec Customer Communication Policy, please visit: www.intratec.us/legal

But I do need to call you…. how should I proceed?

Please keep in mind that Intratec is a global e-commerce business and, as such, our policy is to communicate with customers only in written form (www.intratec.us/legal).

If you want a more dynamic contact with our team, we encourage you to use our Chat, available from 7am to 5pm (Houston Time Zone) – we will be glad to help you!

Also, please keep in mind that you can schedule a contact via chat, in a time of your convenience. Just fill the form above, selecting the topic of your interest and scheduling the chat according to your convenience.

Can I do a free trial?

Kindly note that anyone interested in Intratec online databases and reports has access to a variety of free samples and previews.

For instance, we provide a full sample – the Crude Oil Price Chart – where you can check all pricing data available for this commodity and try all our Commodity Price Database features. In addition, we offer 3-years historical series as extended samples of our pricing data for every commodity in our database (you must register to check these extended samples.)

That being the case, we do not offer free trials; we believe that those who are interested in Intratec reports and subscriptions are able to decide whether to purchase or not by checking the available free samples.

For more information visit our Help Center

I have just created an account…where can I access the free samples of Intratec data and reports?

Great! As a registered user, you can easily access lots of free samples available at Intratec’s User Area, by following the steps below:

  1. Login at www.intratec.us with your email and password
  2. Once logged on, click on "Go to User Area" on the top menu
  3. In the User Area, on the menu option “Your Products”, click on the item of your interest to access free samples available.

For accessing and using Intratec online databases, please use Google Chrome and Firefox for optimal experience - kindly note that Internet Explorer is not supported.

Also, please keep in mind that Javascript is required to navigate Intratec website and to use most features in the user area. So please make sure Javascript is enabled.

I got a message saying that I reached my maximum log-in limit, what does it mean?

Each user account on our website have a concurrent/simultaneous login limit. Once you login to our website in one computer or browser you will only be able to log in using this same account in another computer or browser after logging out.

If you leave our website and do not log out from your account, it will be automatically logged out after 30 minutes of inactivity.

If you get this message and cannot access the computer where you were previously logged in you should wait for a maximum of 30 minutes and then retry to log in at www.intratec.us/login.

What does Intratec offer?

In a nutshell, our business is about providing up-to-date and independent analyses examining production processes, as well as critical data surrounding industry-related markets. So we offer:

  • Production Cost Reports. Professional, easy-to-understand reports examining the production of commodities and specialties. Each one of those studies describes an industrial plant, including main process units and site infrastructure, and presents an independent and up-to-date analysis of capital and operating costs. Reports may be acquired individually, at Intratec store, or through a subscription plan.
  • Databases and Tools. Online databases and tools covering prices/costs of commodities and utilities across several countries, as well as plant cost indexes. Available in subscriptions