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Sales Assistance

For Newcomers

As a global e-commerce business which highly values transparency, Intratec provides plenty information about all its offerings in its website: thorough descriptions an brochures, full samples, previews, and methodologies adopted.

Nevertheless, we understand our customers may have specific questions, and we developed a standardized method of answering them, which involves communicating only in written form. Written communication leaves less room for misunderstandings and ensures a transparent and auditable relationship between our team and the customer. So, in this context, we do not provide support via telephone.

But rest assured that we have a rich, search-friendly Help Center, as well a dedicated team able to support you via Chat or answer or questions sent via Contact Form

For more details on Intratec Customer Communication Policy, please visit:

Please keep in mind that Intratec is a global e-commerce business and, as such, our policy is to communicate with customers only in written form (

If you want a more dynamic contact with our team, we encourage you to use our Chat, available from 7am to 5pm (Houston Time Zone) – we will be glad to help you!

Also, please keep in mind that you can schedule a contact via chat, in a time of your convenience. Just fill the form above, selecting the topic of your interest and scheduling the chat according to your convenience.

Kindly note that anyone interested in Intratec online databases and reports has access to a variety of free samples and previews.

For instance, we provide a full sample – the Crude Oil Price Chart – where you can check all pricing data available for this commodity and try all our Commodity Price Database features. In addition, we offer 3-years historical series as extended samples of our pricing data for every commodity in our database (you must register to check these extended samples.)

That being the case, we do not offer free trials; we believe that those who are interested in Intratec reports and subscriptions are able to decide whether to purchase or not by checking the available free samples.

Great! As a registered user, you can easily access lots of free samples available at Intratec’s User Area, by following the steps below:

  1. Login at with your email and password
  2. Once logged on, click on "Go to User Area" on the top menu
  3. In the User Area, on the menu option “Your Products”, click on the item of your interest to access free samples available.

For accessing and using Intratec online databases, please use Google Chrome and Firefox for optimal experience - kindly note that Internet Explorer is not supported.

Also, please keep in mind that Javascript is required to navigate Intratec website and to use most features in the user area. So please make sure Javascript is enabled.

In a nutshell, our business is about providing up-to-date and independent analyses examining production processes, as well as critical data surrounding industry-related markets. So we offer:

  • Production Cost Reports. Professional, easy-to-understand reports examining the production of commodities and specialties. Each one of those studies describes an industrial plant, including main process units and site infrastructure, and presents an independent and up-to-date analysis of capital and operating costs. Reports may be acquired at Intratec store.
  • Databases and Tools. Online databases and tools covering prices/costs of commodities and utilities across several countries, as well as plant cost indexes. Available in subscriptions

Yes! Anyone interested in Intratec reports and data at Intratec website and access a host of free content, including:

  • Pricing Data of 221 Chemicals Around the World
  • Cost Data of 6 Utilities, in Several Countries
  • Reports Detailing Processes and Costs of Production
  • Tools for Assessing Costs of Plants Worldwide