USD
Search

Help Center

loader gif

Customer Support

For Subscribers

You can easily access the data you subscribed for in Intratec’s User Area, by following the steps below:

  1. Login at www.intratec.us with your email and password (top-menu)
  2. Once logged on, you must click on "Go to User Area" (top-menu)
  3. In the User Area, on the menu option “Your Products”, click on the data you want to access.
  4. Then, in the next page, you should select the chemical/utility/index of your interest, using the dropdown menu right below page title.

If you are a subscriber of a "Business" plan, you can easily download the data you subscribed for in Intratec’s User Area, by following the steps below:

  1. Login at www.intratec.us with your email and password (top-menu)
  2. Once logged on, you must click on "Go to User Area" (top-menu)
  3. In the User Area, on the menu option “Your Products”, click on the database you want to access.
  4. Then, in the next page, select the commodity/specialty/utility/country of your interest. In this same toolbar you will find the 'format' section, select the 'table' format.
  5. A Data Table will load - the download buttons can be found in a toolbar right below the Data Table, just click in one of the available options to start the download.

You can select specific time spans, using the buttons below the chart.  If you are a subscriber of a ‘Pro’ or ‘Business’ plan, you can also change currency, units and time intervals using the chart customization buttons right below the chart.

If you are a subscriber of a ‘Pro’ or ‘Business’ plan, you can change currency, units and time intervals using the customization box right below the chart of your interest, in the User Area.

As a subscriber to one of our Business Plans you are entitled to add accounts to your subscription with no additional costs. Just follow the steps below:

  1. Login at www.intratec.us with your email and password (top-menu)
  2. Once logged on, you must click on "Your Account" (top-menu)
  3. Click on the button "Subscriptions"
  4. Locate the subscription and click on "Manage"
  5. Click on the button "Manage Users", and then click on the button "Add Users"
  6. Fill the info required and then click on the button "Save"

It is worth noting that only users from the same company can be added, and that all users must create an account at Intratec website.

 

Our customers are entitled to cancel subscription plans at any time, whenever they want. To cancel a subscription, you should follow the steps below:

  1. Login at www.intratec.us with your email and password (top-menu)
  2. Once logged on, click on "Go to User Area" (top-menu)
  3. In the User Area, hover the mouse over “Account” (top-menu) and click on "Subscriptions".
  4. Then, you should see a list of all of your subscriptions on our website - just click on the cancel link of the plan you are willing to cancel.

Intratec team proceeds with the cancellation within 2 business days. Upon cancellation, an email will be sent confirming that the recurring billing is interrupted. Please note that refunds related to Intratec Indexes & Pricing Data subscriptions are NOT provided.

The sharing of data from Intratec databases is according to the respective subscription plan of the subscriber, as follows:

The subscriber of a 'Standard' Plan or a 'Pro' Plan is not allowed to share data from Intratec databases. 'Standard' and 'Pro' subscriptions are for individual use only, in such a way that data sharing is not permitted.

The subscriber of a 'Business' Plan can share the data with co-workers from the same institution or corporation, provided that such sharing complies with all the conditions presented at Intratec Terms & Conditions

Please note that price forecasts presented in Intratec’s Chemical Pricing Data are meant to reflect what Intratec considers the most probable scenario for the upcoming nine months, as of the date such forecasts are updated. Put another way, the forecasts presented resulted from specific, ’frozen’ market conditions at the moment they were calculated. In this context, as the market parameters used for calculating the forecasts can change significantly in short periods of time, the forecasts are also updated on a monthly basis.

As previously mentioned, the data presented in our Indexes & Pricing Databases is primarily drawn from public sources, and is checked across several sources to verify and ensure integrity. Occasionally a specific public source stops reporting part of the data collected, or inconsistencies in the data are identified, in such a way that Intratec team deems appropriate to discontinue a specific pricing data series.

Please rest assured that, whenever this happens, Intratec team makes every effort to compensate users for such discontinuation, by adding either new pricing data series related to different regions or pricing data of more commodity chemicals.

October 2021 Release Notes FAQ

Intratec team will roll out changes in Intratec Databases - Commodity Price Database and Utility Cost Database - between October 29th and November 1st.

Basically, the main changes for Commodity Price Database subscribers are related to where they access some specific data, according to the industry. With this change, in many cases subscribers will actually gain access to more price data, for free.

The table below summarizes main changes, per industry.

Industry

Before

After

Petrochemicals

Prices of 76 Commodities in "Petrochemicals"

Prices of 85 Commodities in "Petrochemicals"

Plastics & Polymers

Prices of 32 Commodities in "Plastics & Polymers"

Prices of 32 Commodities in "Polymers & Recyclables”

Inorganic Chemicals

Prices of 40 Commodities in "Inorganic Chemicals"

Prices of 40 Commodities in "Inorganics"

Fertilizers & Food

 

Prices of 36 Commodities in "Fertilizers & Food"                  

Prices of 38 Commodities: 24 in "Fertilizers & Gases" ; 14 in "Nutrition & Renewables"

Oil, Gas & Derivatives        

 

 

Prices of 20 Commodities in "Oil, Gas & Derivatives"

 

 

Prices of 97 Commodities: 12 in Energy Price Monitor*; 85 in "Petrochemicals"

 (*) Energy Price Monitor is a new database

Utility Cost Database will be renamed to Water & Utility Cost Database, and there will be some changes related to where they access some specific data. But it is worth highlighting that subscribers won’t lose access to any data - they will actually get access to more data, at no additional cost!

Please check how the utilities were reorganized in the table below.

Before

After

Cost data of 11 utilities   

 

 

 

 

 

 

 

Cost/price data of 42 items, as follows:

- 6 utilities in Water & Utilities Cost Database*

- 12 energy commodities (including electricity) in Energy Price Monitor**

- 24 commodities (including Oxygen and Nitrogen) in the "Fertilizers & Gases" industry of Commodity Price Database

 

(*) Utilities Cost Database was renamed to Water & Utility Cost Database

(**) Energy Price Monitor is a new database

No! Rest assured that there will be no additional cost for subscribers, even the ones who got access to the new database and/or more industries.

When your subscription renews, you will continue to have access to all data just as you will have right after the change, with no raises in subscription fee. As long as your subscription remains active, your subscription fee will be kept the same.

With this change, a few commodities were reallocated into other industries…so you are not finding it probably because you were looking for it in the wrong industry. Please check how the commodities were reorganized into industries here.

With this change, cost data of a few utilities were reallocated into other databases…so you are not finding it probably because you were looking for it in the wrong database. Please check how the utilities were reorganized here.

In fact, with the reorganization of commodities in industries, we could not keep your selection of favorite commodities. We apologize for this inconvenience. But do not worry, you can quickly remark your favorite commodities just as you did previously.

This industry is no longer part of Commodity Price Database, but rest assured that you won’t lose access to any price data - you may even get access to more data, at no additional cost!

If your subscription to Commodity Price Database includes the industry “Oil, Gas & Derivatives”, you will be granted full access to the new database, Energy Price Monitor, and also access to Commodity Price Database (industry “Petrochemicals”).

In Energy Price Monitor, you can check prices of energy commodities in +30 countries. In Commodity Price Database you can check prices of 76 commodity petrochemicals.

This database was renamed to Water & Utility Cost Database. Also, there were changes related to where subscribers access some specific data, as you can see here.

Purchased Reports

You can easily access purchased reports in Intratec’s User Area, by following the steps below:

  1. Login at www.intratec.us with your email and password (top-menu)
  2. Once logged on, you must click on "Go to User Area" (top-menu)
  3. In the User Area, on the menu option “Your Products”, click on “Production Cost Reports”
  4. Select your report in the drop-down 'Select a Report of Interest', then click on the 'Download' or 'View' links of the report you wish to access.

Finally, please note that only Extended or Advanced versions of reports can be downloaded. Basic versions of reports are available only as online PDFs

That is because you purchased the basic version of a reports.  Please note that only extended or advanced versions of reports are delivered as downloadable PDF file.

Kindly note that only purchasers of advanced versions of reports who also ordered this extra feature during check out - delivery as printable PDF file - can print the reports purchased. This extra feature costs additional USD 399 (per report).

Please keep in mind that, by default, basic versions of reports are delivered as online PDFs, while extended and advanced versions are delivered as downloadable, non-printable PDF files.

Yes, you can. The best way for keeping the access to all reports and extra analyses purchased individually is to subscribe to our Production Cost Reports.

More than keeping access to reports and extra analyses purchased individually, with a subscription you will receive 3 new, updated reports every month along 12 months, according to the Reports Delivery Schedule. Our subscription plans are in fact our most valued offer, through which you acquire reports for just a fraction of the cost!

Your access to the reports and extra analyses will last as long as your subscription is active.

We highly encourage you to check our Production Cost Reports Subscrition.

Only purchasers of advanced versions are allowed to clear technical questions with our support team. The terms of this support package can be found below:

  • Responses provided exclusively via Email
  • Responses provided by Intratec support team in 3 business days
  • Available for 14 days after report delivery
  • Support limited to 4 man-hours from Intratec Experts (equivalent to 6 specific questions about the report ordered)