Frequently Asked Questions

Do you offer any kind of technical support?

Technical Support is a feature of our Enterprise Plan. Only Subscribers of the Enterprise Plan are allowed to clear technical questions with our support team. The terms of this technical support for our Production Cost Subscriptions can be found below:

  • Responses provided exclusively via Email
  • Responses provided by Intratec support team in 3 business days
  • Available while the subscription is active
  • Support limited to 4 man-hours from Intratec Experts (equivalent to 6 specific questions about the report and optional analyses ordered) per Quarter