Frequently Asked Questions

My credit card details are correct, but the payment did not work. Where is the problem?

Please contact our sales team at This email address is being protected from spambots. You need JavaScript enabled to view it.. This is probably because your card issuing bank declined the transaction. This may happen for different reasons:

  • Insufficient funds
  • Frozen account status
  • Invalid credit card number or expiration date
  • Unusual transactions, etc.

In such cases, the card issuer does not inform us the precise denial reason and customers need to contact the card issuing bank for more information.