Frequently Asked Questions

Payment

Payments can be made with credit cards (Visa, MasterCard, Discover and American Express.

Please note that credit cards from outside USA must be enabled for international transactions (in US dollars). Should you have any trouble while trying to pay via Credit Card, we kindly ask you to contact This email address is being protected from spambots. You need JavaScript enabled to view it., informing the content of your order and your country.

Yes - Intratec stands behind the reports it sells! If a customer is not satisfied with the type / volume of information presented in a report, it can ask for refund (See our Refund Policy).

Please note, however, that our Refund Policy is not applicable to our Indexes & Pricing Data subscriptions, since Indexes & Pricing Data content can be previously checked through the available samples.

 

Yes! Intratec offers progressive discounts based on sales volume: through Report Subscriptions, reports can be acquired with as much as 45% discount!

Production Cost Reports subscriptions are the best solution available in the market for customers with high demand for this kind of studies! As a subscriber, you can pick the reports you want among 276 reports available, focused on production processes of 124 chemicals!

Learn more how you can get our reports with great discounts !

Kindly note that Intratec only offers discounts based on sales volume: through Report Subscriptions, reports can be acquired with as much as 45% discount!

Production Cost Reports subscriptions are the best solution available in the market for customers with high demand for this kind of studies! As a subscriber, you can pick the reports you want among 276 reports available, focused on production processes of 124 chemicals!

Learn more how you can get our reports with great discounts !

For receiving payments in countries where Value-Added Tax (VAT) is charged, Intratec uses the FastSpring digital commerce platform (www.fastspring.com). FastSpring handles tax collection, compliance and payment on Intratec's behalf, including VAT. Business customers purchasing through FastSpring platform can waive VAT charges by providing a valid VAT ID at the time of purchase. FastSpring may process payments via several payment methods (e.g. credit cards, wire transfers, PayPal).

 

Yes. We're committed to making your purchases secure and we take special steps to ensure you and your credit card are safe. We are PCI Compliant, meaning there's no risk of your personal data or credit card information being stolen. Using your credit card on our site is 100% safe, and because we don't store credit card numbers, there's no chance of unauthorized access or the numbers being stolen.

We use SSL Certificates that meet the highest standard in the internet security industry for secure transactions. This certificate establishes a private communication channel enabling encryption of the data during transmission.

 

Please verify if your credit card details are correct, including the card code located on the back of your card. For Visa, MasterCard, and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line. For an American Express card, it is the last 4 digits at the very end of your card number.

 

Please contact our sales team at This email address is being protected from spambots. You need JavaScript enabled to view it.. This is probably because your card issuing bank declined the transaction. This may happen for different reasons:

  • Insufficient funds
  • Frozen account status
  • Invalid credit card number or expiration date
  • Unusual transactions, etc.

In such cases, the card issuer does not inform us the precise denial reason and customers need to contact the card issuing bank for more information.

 

This is a fee Intratec charges when our customers pay via bank transfer. Kindly note that, when it comes to bank transfers, banks processing the transaction deduct charges directly from the amount being transferred, in such a way that the Intratec receives an amount that is lessened by those fees. In addition, the processing/identification of payments via bank transfer demands additional time/resources from our sales team. That is why this USD 199 is charged.

 

If you need to add any extra information to your invoice you should fill out the field "Additional Information for your Invoice" available during the bespoke report purchase, in the step “Billing”.

Finally, kindly note that Intratec offers a robust platform for conducting online (through Intratec website) purchases of Intratec reports and data subscritions. Therefore, as offline sales of any report/data demands additional time/resources from our sales team, a fixed service fee of USD 199 is charged for processing specific requirements. Such service fee for offline sales is waived in purchases above USD 6,000.

 

A Quote/Proforma Invoice is a document provided for information purposes only and with no legal value, which states Intratec’s commitment to provide the products specified to the buyer at certain prices.

You can easily generate a quote/proforma invoice related to a given report or subscription offered by Intratec, by clicking on the link “Need a Quote / Proforma Invoice” in the respective product page and provide the information required. After filling a brief from, you will be able to download the quote / proforma invoice as a PDF file

Finally, kindly note that Intratec offers a robust platform for conducting online (through Intratec website) purchases of Intratec reports and data subscritions. Therefore, as offline sales of any report/data demands additional time/resources from our sales team, a fixed service fee of USD 199 is charged for processing specific requirements.Such service fee for offline sales is waived in purchases above USD 6,000.

You can easily download invoices related to purchase of reports or subscriptions in Intratec’s User Area, by following the steps below:

  1. Login at www.intratec.us with your email and password (top-menu)
  2. Once logged on, you must click on "Go to User Area" (top-menu)
  3. In the User Area, hover the mouse over “Account” (top-menu) and click on "Orders".
  4. Then, in the next page, you will see all orders made - just select the invoice of your interest and click on the download icon.