Frequently Asked Questions

Payment

Payments can be made with credit cards (Visa, MasterCard, Discover and American Express.

Please note that credit cards from outside USA must be enabled for international transactions (in US dollars). Should you have any trouble while trying to pay via Credit Card, we kindly ask you to contact This email address is being protected from spambots. You need JavaScript enabled to view it., informing the content of your order and your country.

Yes - Intratec stands behind the reports it sells! If a customer is not satisfied with the type / volume of information presented in a report, it can ask for refund (See our Refund Policy).

Please note, however, that our Refund Policy is not applicable to our Indexes & Pricing Data subscriptions, since Indexes & Pricing Data content can be previously checked through the available samples.

 

The only discount offered by Intratec is based on the purchase volume. We offer a 5% discount in purchases of 2 or more reports from the Reports Store, above USD 6,000; a 7.5% discount on purchases above USD 18,000; and a 10% discount on purchases above USD 54,000. Purchases of Intratec reports with discounts are conducted as follows:

  1. The customer sends an email to This email address is being protected from spambots. You need JavaScript enabled to view it., informing an order of 2 or more reports totaling at least USD 6,000.
  2. Intratec Sales Team sends to the customer a direct link to this custom order, through which he/she will be able to conclude the purchase with discount.
  3. Customer conclude the payment online, with the same payment methods available for regular purchases in Intratec’s website

For receiving payments in countries where Value-Added Tax (VAT) is charged, Intratec uses the FastSpring digital commerce platform (www.fastspring.com). FastSpring handles tax collection, compliance and payment on Intratec's behalf, including VAT. Business customers purchasing through FastSpring platform can waive VAT charges by providing a valid VAT ID at the time of purchase. FastSpring may process payments via several payment methods (e.g. credit cards, wire transfers, PayPal).

 

Yes. We're committed to making your purchases secure and we take special steps to ensure you and your credit card are safe. We are PCI Compliant, meaning there's no risk of your personal data or credit card information being stolen. Using your credit card on our site is 100% safe, and because we don't store credit card numbers, there's no chance of unauthorized access or the numbers being stolen.

We use SSL Certificates that meet the highest standard in the internet security industry for secure transactions. This certificate establishes a private communication channel enabling encryption of the data during transmission.

 

Please verify if your credit card details are correct, including the card code located on the back of your card. For Visa, MasterCard, and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line. For an American Express card, it is the last 4 digits at the very end of your card number.

 

Please contact our sales team at This email address is being protected from spambots. You need JavaScript enabled to view it.. This is probably because your card issuing bank declined the transaction. This may happen for different reasons:

  • Insufficient funds
  • Frozen account status
  • Invalid credit card number or expiration date
  • Unusual transactions, etc.

In such cases, the card issuer does not inform us the precise denial reason and customers need to contact the card issuing bank for more information.

 

This is a fee Intratec charges when our customers pay via bank transfer. Kindly note that, when it comes to bank transfers, banks processing the transaction deduct charges directly from the amount being transferred, in such a way that the Intratec receives an amount that is lessened by those fees. In addition, the processing/identification of payments via bank transfer demands additional time/resources from our sales team. That is why this USD 199 is charged.

 

If you need to add any extra information to your invoice you should fill out the field "Provide us with any additional information you might need to be included in your Invoice" available during reports purchase.

Finally, kindly note that Intratec offers a robust platform for conducting online (through Intratec website) purchases of Intratec reports and data subscritions. Therefore, as offline sales of any report/data demands additional time/resources from our sales team, a fixed service fee of USD 199 is charged for processing specific requirements. Such service fee for offline sales is waived in purchases above USD 6,000.

 

A Proforma Invoice/Purchase Order is a document that declares Intratec’s commitment to provide the products specified to the buyer at certain prices.

In order to request a proforma invoice, you should contact our sales team through the contact form available at www.intratec.us/about-us/contact-us. It is important that you provide us with the following information: Company Name, Billing Contact Information (name and email) , Billing Address, the production cost reports you wish to purchase (you should also mention if you need any optional features, the type of license you would like to acquire, Country or Enterprise License, and if you are interested in technical support).

Finally, kindly note that Intratec offers a robust platform for conducting online (through Intratec website) purchases of Intratec reports and data subscritions. Therefore, as offline sales of any report/data demands additional time/resources from our sales team, a fixed service fee of USD 199 is charged for processing specific requirements.Such service fee for offline sales is waived in purchases above USD 6,000.

You can easily download invoices related to purchase of reports or subscriptions in Intratec’s User Area, by following the steps below:

  1. Login at www.intratec.us with your email and password (top-menu)
  2. Once logged on, you must click on "Go to User Area" (top-menu)
  3. In the User Area, hover the mouse over “Account” (top-menu) and click on "Orders".
  4. Then, in the next page, you will see all orders made - just select the invoice of your interest and click on the download icon.