Frequently Asked Questions

For Subscribers

You can easily access the data you subscribed for in Intratec’s User Area, by following the steps below:

  1. Login at www.intratec.us with your email and password (top-menu)
  2. Once logged on, you must click on "Go to User Area" (top-menu)
  3. In the User Area, hover the mouse over “Your Products” (top-menu) and click on the data you want to access.
  4. Then, in the next page, you should select the chemical/utility/index of your interest, using the dropdown menu right below page title.

Once logged on, in the User Area, you can easily download the data you are interested in!

In the page where the data is presented, hover the mouse over the ‘Download’ button (in the upper left corner of the chart) then select ‘Data’ (for PDF, CSV and EXCEL files) or ‘Image’ (for PNG or JPG files). Just click on the option of your interest and that is it, you will download the file.

Finally, please note that only subscribers of the ‘Pro’, ‘Standard’ and ‘Enterprise’ are allowed to download the data.

You can zoom in/out, selecting specific time frames, using the bar right below the chart presenting the data.  If you are a subscriber of a ‘Business’ or ‘Enterprise’ plan, you can also change currency, units and time intervals using the chart customization box right below the chart.

If you are a subscriber of a ‘Business’ or ‘Enterprise’ plan, you can change currency, units and time intervals using the customization box right below the chart of your interest, in the User Area.

As a subscriber to one of our Business Plans you are entitled to add accounts to your subscription with no additional costs. Just follow the steps below:

  1. Make sure that all the users you want to add to your subscription already have an account at our website, if not they must create one, for free, at www.intratec.us/register.
  2. Send an email (using the email address registered at our website) to our support team informing us the email addresses of the accounts that you want to add to your subscription. We kindly ask you to use the following subject "Enterprise Plan - Request to Add Accounts to My Subscription"
  3. Our support team will process your request in no more than 3 business days. Once your request is processed, our team will send you an email confirming that the accounts now have access to your subscription while it is active.
 

Our customers are entitled to cancel subscription plans at any time, whenever they want. To cancel a subscription, you should follow the steps below:

  1. Login at www.intratec.us with your email and password (top-menu)
  2. Once logged on, click on "Go to User Area" (top-menu)
  3. In the User Area, hover the mouse over “Account” (top-menu) and click on "Subscriptions".
  4. Then, you should see a list of all of your subscriptions on our website - just click on the cancel link of the plan you are willing to cancel.

Intratec team proceeds with the cancellation within 2 business days. Upon cancellation, an email will be sent confirming that the recurring billing is interrupted. Please note that refunds related to Intratec Indexes & Pricing Data subscriptions are NOT provided.

The sharing of data from Intratec databases is according to the respective subscription plan of the subscriber, as follows:

The subscriber of a 'Standard' Plan is allowed to share it exclusively with co-workers from the same institution or corporation, who also work at the same country.

The subscriber of a 'Pro' Plan is allowed to share the data with co-workers from the same institution or corporation, worldwide.

Finally, the subscriber of a 'Business' Plan can share the data with up to five third parties, provided that such sharing complies with all the conditions presented at Data Sharing Terms

Please note that price forecasts presented in Intratec’s Chemical Pricing Data are meant to reflect what Intratec considers the most probable scenario for the upcoming nine months, as of the date such forecasts are updated. Put another way, the forecasts presented resulted from specific, ’frozen’ market conditions at the moment they were calculated. In this context, as the market parameters used for calculating the forecasts can change significantly in short periods of time, the forecasts are also updated on a monthly basis.

That is because you have subscribed for a 'Standard' plan. Please note that only subscribers of 'Pro' plans have access to forecast data and are able to download data as Excel, CSV and PNG files.

 

That is because you have subscribed for a 'Standard' plan. Please note that only subscribers of 'Pro' plans have access to forecast data and are able to download data as Excel, CSV and PNG files.

 

As previously mentioned, the data presented in our Indexes & Pricing Databases is primarily drawn from public sources, and is checked across several sources to verify and ensure integrity. Occasionally a specific public source stops reporting part of the data collected, or inconsistencies in the data are identified, in such a way that Intratec team deems appropriate to discontinue a specific pricing data series.

Please rest assured that, whenever this happens, Intratec team makes every effort to compensate users for such discontinuation, by adding either new pricing data series related to different regions or pricing data of more commodity chemicals.