Frequently Asked Questions

General Questions

Payments for all subscription plans are made on an annual basis.

Kindly note that refunds related to chemicals pricing data subscriptions are not provided.

Payments for all subscriptions can be made with credit cards (Visa, MasterCard, Discover, JCB and American Express). Please note that credit cards from outside USA must be enabled for international transactions (in US dollars).

Payments for Pro and Business plans may be made via PayPal.

Finally, only payments for Business Plans can be made via purchase order or wire transfer for an additional fee of USD 199, to cover specific requirements, since any offline sale requires additional time/resources from our sales team.

Our customers are entitled to cancel subscription plans at any time. Once you cancel your subscription, you will continue to have access to your subscription plan data until the end of your current billing period.

To cancel a subscription, you should follow the steps below:

  • Login at www.intratec.us with your email and password (top-menu)
  • Once logged on, you must click on "Go to User Area" (top-menu)
  • In the User Area, hover the mouse over “Account” (top-menu) and click on "Subscriptions"
  • Then, you should see a list of all of your subscriptions on our website - just click on the cancel link of the plan you are willing to cancel.

The Intratec team will proceess your cancellation within 2 business days. Upon cancellation, an email will be sent confirming that the recurring billing is interrupted.

Please note that refunds related to Intratec Indexes & Pricing Data subscriptions are not provided.

Technical Support is a feature of our Business Plan. Only Subscribers of the Business Plan are allowed to clear technical questions with our support team. The terms of this technical support for our Indexes & Pricing Data Subscriptions can be found below:

  • Responses provided exclusively via Email
  • Responses provided by Intratec support team in 3 business days
  • Available while the subscription is active
  • Support limited to 2 man-hours from Intratec Experts (equivalent to 3 specific questions about the data) per Quarter

Typically, our Indexes & Pricing Data cover data since the year 2007 to present. However the Plant Construction Index covers data since the year 2000 to present.

 

Yes! You can easily upgrade your current plan by following the steps below:

  1. Login at www.intratec.us with your email and password (top-menu)
  2. Once logged on, you must click on "Your Account" (top-menu)
  3. Click on the button "Your Data"
  4. Locate your current plan and click on "Upgrade"

Once you upgrade, your subscription will be promptly updated to your new Plan, having access to the new features. Your subscription will be active until the end of your current billing cycle.

Once you upgrade, your subscription will be promptly updated to your new Plan, having access to the new features. Your subscription will be active until the end of your current billing cycle.

Please keep in mind that anyone interested in Indexes & Pricing Data can already check plenty of free samples, our 'Free' Plans include a 12-month Historical data series, and that forecast data will be presented in the same format (online chart at the chemical/utility page).

So, such free samples should be enough for supporting a decision of whether or not to subscribe.