Frequently Asked Questions

General Questions

Actually not ― kindly note that all subscriptions offered by Intratec are charged on an annual basis.

The number of users (logins) allowed is according to the subscription plan of the subscriber. Subscribers of Standard and Pro plans have only one login to access the data. Subscribers of Business plans can have up to three users (logins) to access the data.

It is worth noting that only corporate emails, from the same company and with the same domain, can be used for logins in Business subscriptions; free email accounts (domains such as Gmail, Yahoo, etc.) cannot be used

If you cannot find the data of your interest in any of the Intratec databases, you may submit this request form . Our experts will provide you with a quotation for the data you need in no more than 2 business days. Of course, since this is a customized data analysis, not available in our regular databases, the cost will be higher than our regular subscription fees.

Our customers are entitled to cancel subscription plans at any time. Once you cancel your subscription, you will continue to have access to your subscription plan data until the end of your current billing period.

To cancel a subscription, you should follow the steps below:

  • Login at www.intratec.us with your email and password (top-menu)
  • Once logged on, you must click on "Go to User Area" (top-menu)
  • In the User Area, hover the mouse over “Account” (top-menu) and click on "Subscriptions"
  • You should see a list of all of your subscriptions on our website - just click on the cancel link of the plan you are wanting to cancel.

The Intratec team will proceess your cancellation within 2 business days. Upon cancellation, an email will be sent confirming that the recurring billing is interrupted.

Please note that refunds related to Intratec Indexes & Pricing Data subscriptions are not provided.

Technical Support is a feature of our Business Plan. Only Subscribers of the Business Plan are allowed to clear technical questions with our support team. The terms of this technical support for our Indexes & Pricing Data Subscriptions can be found below:

  • Responses provided exclusively via Email
  • Responses provided by Intratec support team in 3 business days
  • Available while the subscription is active
  • Support limited to 2 man-hours from Intratec Experts (equivalent to 3 specific questions about the data) per Quarter

Payments for all subscriptions can be made with credit cards (Visa, MasterCard, Discover, JCB and American Express). Please note that credit cards from outside USA must be enabled for international transactions (in US dollars).

Payments for Pro and Business plans may be made via PayPal.

Finally, only payments for Business Plans can be made via purchase order or wire transfer for an additional fee of USD 199, to cover specific requirements, since any offline sale requires additional time/resources from our sales team.

Payments for all subscription plans are made on an annual basis.

Kindly note that refunds related to chemicals pricing data subscriptions are not provided.

Typically, our Indexes & Pricing Data cover data since the year 2007 to present. However the Plant Construction Index covers data since the year 2000 to present.

 

Yes! You can easily upgrade your current plan by following the steps below:

  1. Login at www.intratec.us with your email and password (top-menu)
  2. Once logged on, you must click on "Your Account" (top-menu)
  3. Click on the button "Subscriptions"
  4. Locate your current plan and click on "Upgrade"

When you upgrade your plan (to 'Pro' or 'Business'), you will pay the difference between the subscription fee of the new plan and the prorated amount you have already paid for the remaining time in your current billing cycle.

Upon payment confirmation, you will have access to the features of your new plan. Your access will last for the full duration of your new subscription term.

Example: You have subscribed for a plan that costs USD 250 per year. Then after 6 months you decide to upgrade to a new plan that costs USD 500 per year. You will pay USD 500 minus USD 125, which is the prorated amount you have already paid for the 6 remaining months in your current plan. So you should pay only USD 375 for your upgrade, and you will have access to your new plan for another full year.

Please keep in mind that anyone interested in Indexes & Pricing Data can already check plenty of free samples, our 'Free' Plans include a 12-month Historical data series, and that forecast data will be presented in the same format (online chart at the chemical/utility page).

So, such free samples should be enough for supporting a decision of whether or not to subscribe.